COVID-19 UPDATE: We are now offering local pick up option upon check out no code needed. If you prefer no contact drop off we will contact you to confirm delivery.
COVID-19 UPDATE: We are now offering local pick up option upon check out no code needed. If you prefer no contact drop off we will contact you to confirm delivery.
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FAQ

 

FAQ

How long will my item take to ship?

Shipping during non peek season will ship within 1-2 business days from order. Local orders within the GTA and Canada shipped via Canada Post will arrive in 3-5 business days. 

Orders Shipping to the USA during non peek season will ship within 1-2 business days. Orders shipped via regular mail should arrive in 7-14 days depending on specific location. 

International orders during non peek season will ship within 1-2 business days. Orders shipped via regular mail should arrive in 14-30 days depending on specific
location. 

How do I know where to find you at a show or event?

We always try to keep you up to date via our mailing list. However during peek  seasons this can be a challenge so you are best to follow us on Instagram for frequent updates. These can be found in the story highlight titled Find Us.

How do I pay through e-transfer?

Select e-transfer upon check out. Once order is complete go to your banks site login and add SuburbZen@gmail.com create a security question. Email or text the answer to the security question to the same email. 

Can I pick up my order?

We offer local porch pick up for online orders. If you enter the coupon code: LOCAL PICKUP at checkout the shipping costs will be removed. Please ensure you enter your email upon checkout in order for us to make arrangements for pick up.

Where is your shop located?

While we do not have a brick and mortar location at this time. Our pick up location is located on the Stoney Creek mountain in Hamilton, Ontario near the intersection of Paramount & Mudd.

What is included in an energy session?

Our energy sessions allow you to begin with Reiki then you can choose to add sound bath or crystal healing into the 60 minute session depending on your own preference for the challenges you are looking to overcome.

Who are your suppliers?

Where possible and sustainable we use only Canadian Suppliers. Many of our print companies and wood supplies are acquired through local businesses.

How do I clean my copper products?

Copper items can be cleaned with Brasso. For more of a natural approach mix baking soda, water, vinegar into a paste then gently rub all over copper and remove with a dry cloth. The interior of the copper vessel should only be used for water in order to absorb natural mineral benefits. We do not suggest cleaning the inside of the bottle with anything other than a rinse of water. It is best to store the bottle empty with the lid on when not in use.

Do you offer meditation/yoga classes?

This service is currently offered 1:1 in our studio. There is a direct booking link we can send to those interested. From time to time we incorporate these services into our workshops, corporate facilitation and retreats.

 Why do I see shipping costs for my workshop registration?

You may see a shipping cost associated to your workshop registration. In the details of the workshop you will see a coupon code to remove these charges. Please use that code and it will be removed upon checkout. 

Will I receive a million emails if I join your mailing list?

We currently do not have a email schedule but try not to email you more than once a month. This allows us to keep you up to date on where our shows are, any new product offerings or news we’d like to share.

Where do you source sage?

Our sage is acquired from an Indigenous Metis family just outside of Sudbury as we choose to honour the traditional heritage of this sacred herb by buying wholesale from the community. 

Why do you carry Palo Santo?

We choose to carry Palo Santo due to an immense amount of research we’ve done on the benefits to those suffering anxiety (like ourselves). Here are some additional details about why we import our Palo Santo and the sustainability factor. Crafted from sustainably sourced South American Palo Santo Bursera Graveolens. Traditionally harvested providing a sustainable livelihood for local farmers supporting eco-friendly harvesting practices + reforestation projects.

Why don’t I see any sessions available in the services section for this day/week?

If there are no dates available this means we are either fully booked, at an event/training or possibly closed on that particular date/time. If you require a session immediately and do not see an opening please contact us directly and we will do our best to accommodate.

What is the local drop off area?

Drop off delivery is offered in Hamilton, Ontario, Canada. Our service area covers the following towns/cities. There is a minimal charge for this service this fee is currently waived due to the COVID-19 crisis.

-Stoney Creek, Hamilton, Dundas, Binbrook, Ancaster, Grimsby, Beamsville, Caledonia, Cayuga